The helpfulness of helpdesks

The National Lotteries Board (NLB) recently announced its intention to call for funding applications in the Arts and Culture Sector in February. In anticipation of an avalanche of applications, the donor agency has warned that it may not fund entire projects, that funding will be capped and that organisations should seek additional funding partners.
The NLB will commit 50% of the available funds to projects in rural, underprivileged and previously disadvantaged areas, and is calling for more applications from the Northern Cape, Free State and North West Provinces. The NLB is setting up helpdesks in these provinces to facilitate applications. But do these NGOS have the capacity to take advantage of the plan? And is a helpdesk the most appropriate response to the problem?

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